FAQ's
FAQs
What services do you provide?
We offer currency exchange, international money transfers, remittance services for individuals and businesses.
Which currencies do you support?
We support all major global currencies and several regional ones. Click here for currency list
What are your exchange rates?
Our rates are updated in real time and are based on the current interbank rates. Click here for exchange rates
Are there any fees for exchanging currency?
Fees vary based on the type of service, amount, and destination. Click here for fees and charges
How long does it take for the recipient to receive the money?
Transfer times vary by destination and method (bank transfer, cash pickup). Most transfers are completed within minutes to 1–3 business days.
Is my money and personal information secure?
Yes. We use encryption and comply with international security standards and anti-money laundering (AML) regulations to protect your data and transactions.
What identification do I need to use your service?
You’ll typically need a government-issued ID (passport or national ID). For larger transactions, additional documentation may be required for verification.
Where are your physical locations?
We operate in multiple Emirates with branches and agent partners. Click here for branch locations
Do you offer business or bulk exchange services?
Yes, we provide tailored solutions for businesses, including bulk currency exchanges, payroll services.
How can I file a complaint?
If you have any complaint, you can contact +971 42288810 or send an email to complaints@universalexchange.net