Universal Exchange Center ("Universal Exchange Center," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. As a financial institution licensed and regulated by the Central Bank of the UAE, we adhere to all relevant laws and regulations, including the UAE's Federal Decree-Law No. 45 of 2021 on Personal Data Protection and the Central Bank's Consumer Protection Regulation and Standards.

This Data Privacy Policy explains how we collect, use, and disclose your personal information in connection with the services we provide, including Currency Exchange, Remittance, and Wages Protection System (WPS) services.

We collect personal and aggregate information to provide our services and comply with legal and regulatory obligations.

Universal Exchange Center uses the information we collect for the following purposes:

• To Provide Services: We use your personal information to process and complete your requested transactions, such as currency exchange, remittances, and WPS payments. This includes disclosing information to recipients, correspondent banks, and other financial institutions involved in the transaction.
• Compliance with Legal and Regulatory Obligations: As a regulated financial institution, we are required to collect and retain certain personal and transaction data for anti-money laundering (AML), counter-terrorism financing (CFT), and other statutory purposes as mandated by the Central Bank of the UAE.
• For Security and Fraud Prevention: We use your information to verify your identity, protect against fraudulent activities, and enhance the security of our services and systems.
• Customer Communication and Support: Our Customer Care department may contact you in response to your inquiries, to provide services at your request, and to manage your requirements.
• Service Improvement: We use aggregate data to analyze website traffic patterns and improve the content and functionality of our digital platforms.
• Marketing (with consent): We may use your contact information to provide you with news, special offers, and information about our services, but only if you have provided your explicit consent. You have the right to withdraw this consent at any time.

Our website may place a text file called a "cookie" in your browser's files. Cookies do not contain personal information. They enable us to understand user traffic patterns and personalize your experience.

• A cookie cannot read data from your hard disk or read cookie files created by other sites.
• You have the option to refuse cookies by adjusting your browser settings. You can still use our website without cookies enabled, but some functionalities may be limited.
• We may also use third-party analytics tools that place cookies to analyze website usage trends. These tools do not collect personally identifiable information.

Universal Exchange Center will not disclose your personal information to any third party unless required for the purposes described in this policy or as mandated by applicable law. We may disclose your personal information to:

• Affiliates and Service Providers: We may share information with our affiliates and trusted third-party service providers (e.g., data hosting, IT support, or payment processing) who assist us in providing our services. We ensure that these third parties are contractually bound to protect your data and only use it for the purposes we direct, in accordance with applicable UAE laws.
• Legal and Regulatory Authorities: We will disclose your personal information when required by law or when we believe that disclosure is necessary to comply with a judicial proceeding, court order, or a request from the Central Bank of the UAE or other government authorities.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be disclosed to the parties involved. In such cases, we will ensure that the recipient of the data is obligated to use it in a manner consistent with this Privacy Policy.

We are committed to maintaining the confidentiality and security of your personal information. We employ generally accepted industry standards and implement technical and organizational measures to protect your data from unauthorized access, loss, destruction, or alteration, both during transmission and while stored.

While we strive to protect your personal information, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. We regularly review and update our security practices to adapt to emerging threats.

Under UAE law, you have certain rights concerning your personal data. These rights include:

• Right to be informed about how we collect and process your data.
• Right to access and obtain a copy of your personal data held by us.
• Right to request the correction or updating of inaccurate or incomplete personal data.
• Right to object to the processing of your data for direct marketing purposes.
• Right to withdraw your consent to data processing where consent is the legal basis for that processing.

To exercise any of these rights, please contact us using the details provided below.

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as required by law, or to resolve disputes. In line with Central Bank of the UAE regulations, we retain customer and transaction data for a minimum of five (5) years.

Universal Exchange Center reserves the right to review and amend this Data Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

For any questions or concerns regarding this policy or our data privacy practices, please contact us at: